TTS Platforms & Services: Communities & Collaboration Branch Chief

Get notified when this position is open for applications. Alerts for this role may be associated with the following keywords/categories: Product Management; Strategy/Consulting; Customer Experience (CX); and Marketing

Basic information

Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check.

Supervisory status: Supervisory

Job title: TTS Platforms & Services: Communities & Collaboration Branch Chief

Official title in USAJOBS: Supervisory IT Specialist - DATAMGT/INET

Number of vacancies: 1

Location: Anywhere in the U.S. (remote)

Salary range: GS-15 ($143,736 to $191,900)

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $191,900. For specific details on locality pay, please visit OPM's Salaries & Wages page or for a salary calculator OPM's 2024 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.

Travel requirement: Occasional travel may be required up to 10%-20% per year.

Work schedule: Full time.

Learn more about the benefits of working at GSA and TTS.

Role summary

This role (a.k.a. Program Manager - Product & Community Engagement) is part of the General Services Administration (GSA), Technology Transformation Services (TTS), within the Platforms and Services Division. Our mission is to enhance the public’s experience with the government by helping federal agencies build, buy, and share technology that is accessible, efficient, secure, and effective.

The Communities and Collaboration Branch supports federal agencies and TTS teams in creating cross-agency development through communities of practice (CoP). Our goal is to empower government employees to lead, support each other, and adopt innovative approaches that benefit the public.

Key objectives

1. Lead Product Delivery
   • Set the vision, strategy, and goals for the Communities and Collaboration Branch.
   • Ensure projects align with TTS priorities and serve the public effectively.
   • Manage multiple complex products and IT projects, anticipating risks and opportunities.
   • Collaborate across TTS and ensure resources are used effectively.
2. Build and Lead Teams
   • Supervise and mentor team members, guiding them on technical and administrative matters.
   • Build teams, assign work, and ensure alignment with branch goals.
   • Foster professional growth and incorporate equity and inclusion in team development.
3. Enhance Product Delivery Expertise
   • Develop and maintain product strategies that align with agency objectives.
   • Collaborate with cross-functional teams to prioritize product requirements.
   • Lead the development process, ensuring timely delivery of features and compliance with standards like the 21st Century IDEA, the M-23-22 “Delivering a Digital-First Public Experience” and other relevant policies.
   • Share best practices and lessons learned to contribute to TTS’s culture of product management.

Qualifications

Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.

Failure to provide required information may result in disqualification.

For each job on your resume, provide:

• The exact dates you held each job (from month/year to month/year or “present”)
• Number of hours per week you worked (if part time)

SPECIALIZED EXPERIENCE REQUIREMENTS: Updated on 9/18/24 To qualify, you must have one (1) year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is defined as follows:

• Leading the end-to-end delivery of digital products or services, including creating comprehensive product roadmaps, defining product requirements, and managing cross-functional teams (e.g., software engineers, data analysts, UX/UI designers).
• Managing and collaborating with senior-level stakeholders across complex technical environments, including securing buy-in for the development and implementation of digital products or technology solutions that align with digital transformation goals.
• Building and leading cross-functional technical teams to deliver digital products or services, providing hands-on technical and supervisory guidance, and mentoring or coaching staff to enhance technical competencies and achieve organizational goals.
• Ensuring product compliance with applicable federal regulations, standards, and guidelines
• Leading and coordinating initiatives with external stakeholders to promote the adoption of industry-wide or government-wide digital experience standards, including planning, development, and implementation.

How to Apply

Get notified when this position is open for applications. Alerts for this role may be associated with the following keywords/categories: Product Management; Strategy/Consulting; Customer Experience (CX); and Marketing